We ship within 24 hours from our national warehouse in Mexico (Monday–Friday)

Standard home delivery: 2 to 5 business days (not counting Saturday, Sunday or holidays) from order confirmation. 

Express shipping to your home: 1-5 business days (excluding Saturdays, Sundays and holidays)

*Priority shipping orders placed before 3 PM will be processed and shipped the same day, depending on product availability.

You can receive it at the address of your choice, however we do not deliver to post office boxes or hotels. Once you have established your delivery address and the order has been confirmed the address cannot be changed. However, if the delivery company does not have coverage in your location, we reserve the right to cancel the order.

No, the delivery country always has to match the country of purchase.

If you have chosen home delivery, we will send you a confirmation email when your order is about to leave the warehouse, another with a tracking number (with a link to the courier company's website) and, finally, we will send an email or WhatsApp to inform you of the delivery of your order.

Please note that we aim to ensure that your orders are always delivered complete, so sometimes you may receive your order in parts and with different couriers. We will notify you by email when this happens.

Debit or credit cards Visa, Master Card and American Express, Paypal Apple Pay and Google Pay and MercadoPago.

Payment of your order occurs in real time through the Virtual POS/Paypal once it has been verified that the data provided is correct.

Kiki and Josie S de RL de CV guarantees that it will treat the data corresponding to the payment method used with complete security and confidentiality and that sensitive information is transmitted in SSL encrypted form.

SSL encryption guarantees secrecy in communication through a dialogue with encryption keys.

The payment platforms used on the website and the company itself have adopted fraud prevention measures and controls.

These controls consist of the analysis of the characteristics of the orders and the way the payment method is used.

Sometimes, in order to guarantee that it is not a fraudulent operation, Kiki and Josie S de RL de CV may require you to complete certain information or provide other complementary information.

The company reserves the right to cancel or cancel the order if it considers whether fraud is detected or avoids providing additional information. to check the authenticity of the order.

Due to the nature of the process, we cannot guarantee that some orders are canceled incorrectly, which is why our Customer Service department will try to attend to your order as soon as possible.

Additionally, Kiki and Josie S de RL de CV does not control nor is it responsible for any damages that may be caused by the application of the anti-fraud policies or measures approved by the different providers or issuers of payment methods.

Yes we invoice.

Contact our customer service by email hola@kikiandjosie.com

You can also call us or send a WhatsApp message to to help with the process

The return period is 14 calendar days from the date of delivery of the order.

Kiki and Josie S de RL de CV reserves the right to reject returns communicated or sent after the established deadline, or garments that are not in the same conditions in which they were received.

Additionally, we do not make returns on the following types of items: underwear, socks, bodysuits and swimsuits.

Orders placed through this page must be processed by this means.

If you have questions you can contact hola@kikiandjosie.com

CLICK HERE TO START THE PROCESS

To start the return process click here.

We will ask you for information related to your order, photographs of the product and shipping method.

Remember that we do not make returns or cancellations on: swimsuits, undershirts, bodysuits and socks.

In the case of changes and returns of online purchases, the return parcel guides are the responsibility of the customer.

In the case of a return with a refund, the shipping costs originally paid are not refundable.

Once the return is approved, you will receive the amount in the same way you made your purchase.

After approving the return (physical inspection of the returned garments), you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Remember that the estimated credit card payment time is 5-10 days, always depending on your bank.

Exchanges or returns of underwear such as boxers and socks, swimsuits and bodysuits are not accepted.

In order for us to approve a return, the items must be in perfect condition, with the exterior and interior labels and retain the original packaging. 

If you receive a garment with a factory defect, send us a message to hola@kikiandjosie.com specify in the subject: "order number", including photos showing the defect. 

CLICK HERE TO START THE PROCESS

You can change the size or color in any physical store without the need for additional payment, as long as the garment is in perfect condition, with a label and we have stock.

CLICK HERE TO START THE PROCESS

We do not accept exchanges to underwear, swimsuits, bodysuits and socks.

The return or exchange period is 14 calendar days from the date of delivery of the order.

Kiki and Josie S de RL de CV reserves the right to reject returns or exchanges communicated or sent outside the established deadline, or garments that are not in the same conditions in which they were received.

We do not make changes to swimsuits, underwear, socks and bodysuits.

You can register in the user menu by clicking on Create an account. You just have to fill out the contact form.

As a registered user you can buy comfortably without having to fill in your details every time. In your user profile you can check the status of your orders and review your purchase history at any time.

In addition, if you accept commercial communications, we will promptly inform you about our news and exclusive promotions for registered users.

You can change your password, address and telephone number at any time. To do this, access the My Account section on this website.

Because orders are prepared almost immediately, it is not possible to cancel the order from the system. You will have to wait for the product to arrive at your home and start a refund process.

Ask our team all your questions about your online purchase through email hola@kikiandjosie.com or by WhatsApp at the number:

Customer service hours are Monday to Friday from 9:00 a.m. to 5:00 p.m.